Client Services Manual

Federal law requires the Division to maintain a client services manual that establishes policies and procedures for the administration of the state/federal vocational rehabilitation services program. These written policies cover the nature and scope of vocational rehabilitation services provided for in the law.

Changes to the client services manual are subject to a thorough review process which includes a 30-day public comment period and a public meeting.

Table of Contents

2000 EMPLOYMENT SERVICES
2100 DETERMINING SIGNIFICANCE OF DISABILITY
2200 ORDER OF SELECTION
2300 CONFIDENTIALITY: Protection, Use and Release of Personal Information
2400 INTAKE AND CASE MANAGEMENT
  2400-1: Areas Served by Offices
2500 ELIGIBILITY
2700 REHABILITATION PROGRAM DEVELOPMENT
2800 REHABILITATION SERVICES
  Self-Determination Guide
2900 SUPPORTED EMPLOYMENT
3000 RECORD OF SERVICES CLOSURE
3100 POST-EMPLOYMENT SERVICES
3200 ECONOMIC RESOURCES
3300 RIGHTS AND RESPONSIBILITIES
3400 DUE PROCESS
  3400-1: Request for Review Form
3600 REHABILITATION TRAINING
3700 REHABILITATION TECHNOLOGY
  3700-1: Rehabilitation Technology Services Referral Form
  3700-2: Used Vehicle Inspection Report
3800 DIAGNOSTIC AND TREATMENT SERVICES
3900 CASELOAD STATUS SYSTEM
4000 TRANSITION PROGRAMS
4100 COMMUNITY REHABILITATION PROGRAMS
  4100-1: Acknowledged Vendor Directory
4200 ATTENDANT CARE SERVICES
4300 SUPPORT SERVICES
6800 DEFINITIONS